When you use our website, we will collect certain analytical metadata by the use of cookies and information supplied to us via your browser. This includes:

 

• Referral page; 
• Date and type of access;
• Type of web browser; 
• IP address; 
• Broad geographical location as determined by your IP address (city/town)
• Operating system and interface; 
• Language and version of browser software; and
• Session information (such as download errors and page response time). 

 

We use the metadata to improve the quality of our website by analysing the usage behaviour of our users. This data cannot be used to personally identify you.

 

For any further queries on how we use cookies, please contact

DPO@Calisen.com

 

Legal rights available to help manage your privacy

We will take steps in accordance with applicable legislation to keep your personal data accurate, complete, and up to date. Depending on the purposes of the processing, you have certain rights in relation to your personal information.

You have the following rights over your personal information:

·     to be notified about the information we hold about you and the reasons for processing;

• the right to access the personal information that we hold about you;
• to correct any incorrect information that we hold about you;
• to object to us processing your personal information, if we are not entitled to use it anymore; 
• to have your information deleted if there is no compelling reason to continue processing it, or have its processing restricted in certain circumstances. There are however, a number of exceptions to this where we are required to retain information under law, required to retain data by our regulators or required to retain data to exercise or defend a legal claim; and
• to receive a copy of your information so that you can transfer it to a third party.

If you think we are not entitled to use your information or if you believe we do not have a lawful reason to continue processing it, you have the following rights:

• To request the restriction or suppression of your personal information;
• To object to us processing your personal information; and/or
• To have your information deleted.

There are, however, a number of exceptions to this where we are required to retain information under law, required to retain data by our regulators or required to retain data to exercise or defend a legal claim.

If you would like to exercise any of these rights, please contact us at 

DPO@Calisen.com

 

Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us so that we can locate and verify your personal information. Normally such requests are free of charge however, we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

You have a right to lodge a complaint with the Information Commissioner's Office if you have concerns about how we are processing your personal information (further information, including contact details, is available at https://ico.org.uk 

We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time. 

 

Contact us:

The primary point of contact for all issues arising from this privacy notice is:

Contact: The Group Data Protection Officer

Email: DPO@Calisen.com

Telephone: 0161 220 1900

Postal address: Calisen Impact Charitable Trust, 5th Floor, 1 Marsden Street, Manchester M2 1HW.